The data protection law (GDPR…General Data Protection Regulations) comes into effect on 25th May 2018. This document sets out your rights as a patient of figado Ltd.
The document sets out the reasons for collection, use, retention and disclosure of your personal information. By personal information is meant such information which could identify you, and is directly about you. This information would be gained from yourself or has been learned as a consequence of being a patient of figado Ltd.
figado, figado Surgical are the trading names of figado Ltd. When used in this document they can be taken on all occasions along with we, us, and our, to mean, and refer to figado Ltd. figado Ltd. is a private healthcare provider incorporated as a Ltd. Company within Northern Ireland. NI registration number NI 614936.
This document tells you, the patient, the following:-
The organisation which decides what personal information we will collect, and who on necessary occasions, within the confines of figado Ltd. may direct the processing of personal information to enhance our service offered to you the patient.
There may be circumstances when figado processes large data at the legitimate request of others, who by contractual arrangements with figado are entitled to the outcome of that processing. ie insurance companies. In these circumstances figado will take all necessary precautions to ensure that the processing of large data sets does not identify an individual patient.
figado Ltd. acknowledges and accepts the importance of the patients personal and confidential information and the protection of such information. This recognition will be foremost in all that we may, for the purposes of business viability, do with such information along with our legal obligations. figado will put in place or have in place such technical and procedural controls it considers may be necessary to protect personal information while it remains in the possession of figado Ltd.
The privacy of the individual is now protected by law. figado Ltd. can/will only use your personal data if it has a legitimate reason/interest for doing so. There may be occasions when figado Ltd. needs to share your information outside of figado. These are listed in the following section headed “Who will we share your personal information with”
The reasons why figado Ltd. would require to share personal information with outsiders are as follows:-
When there is a business or administrative reason to use such information. This, however cannot be used as a “catch all” reason for the use of your personal information. It cannot be used, for the sake of expediency, to infringe your rights or freedoms under the law. figado does not and will not overly rely on “legitimate interest” without seeking your consent.
We require personal information to allow figado Ltd. as a business, to fulfil it’s commercial function and to deliver private healthcare to our patients, maintain our records, accounts and fulfil our legal obligations.
Personal details may include:-
When you contact figado Ltd. for private medical treatment there is an implied intention to create a contract. This contract is set in a legal context which places on figado the necessity to collecting manage personal information within the law. Choosing not to supply or provide information will however delay or even prevent figado Ltd. from meeting its obligations to you. This may also mean that we cannot provide you the patient with the services we offer.
You will be notified if the refusal to supply such information, prevents us from meeting our obligations.
Certain commercially based or third party organisations providing medical services which are not available within the clinics. Such decisions would however be made by “data controller/s” within your chosen clinic. Joint data controllers’ as they are known as have a responsibility to protect your personal data and inform you as to how your personal data will be used. (These will be in similar documents as this but issued by the providing organisations.)
Financial support agencies engaged by figado Ltd. in control of debt. (limited to financial issues and contact information only)
Personal information will only be shared with other organisations when we have a legal obligation, statutory or regulatory duty to do so and it is deemed necessary for the provision of our services and contractual arrangements with you the patient.
In the normal course of business figado Ltd. may use third party organisations known as ‘data processors’ within the data protection laws, to support the delivery of our services.
Such organisations are as follows:-
When we share such information with our approved external organisations, our contractual arrangements with them prevents them from using your information outside of our contractual understanding or arrangements.
Where possible figado Ltd. would remove any means of individual identification from data sets or general data, prior to any processing by the above. Where this is not totally possible then the data will be so reduced to make identification unlikely.
Within the information collected or information which comes to light, during your association with figado Ltd. there will be information which will by its nature form part of your “Medical record”. It is of the utmost importance that this information be available to those providing you with medical care in the future and over time. This type of information may therefore form part of your medical record for life.
We may keep your personal information for up to 10 years for one or more of the following reasons:-
We may keep your personal information for up to 10 years for one or more of the following reasons:-
Figado Ltd. can be contacted by mail at 39 Village Green, Doagh, Ballyclare, BT39 0UD.
You can obtain a copy of the personal information we hold on you along with the following:-
We will respond to requests within 30 days
It is important to figado Ltd. that the information we hold on you is accurate. We would ask that should there be any changes to your personal information which you consider relevant to your private medical care, that you inform us of the changes ASAP. We will take all reasonable care to ensure your information is accurate.
You have the right to request us to stop using your personal information. You have the right to request us to delete, remove, or stop using your personal information if there is no reason for us to retain it. This is known as the ‘right to object’ and the ‘right to erasure’ or ‘the right to be forgotten’
It should be noted that this right can only be exercised within the context of the above section on “Retention of personal information” sub-section “Other information”
Restricted use of personal information:-
You can request that we restrict the use of your information on the grounds that:-
Where a request for the erasure of personal information has been received in writing by figado Ltd. we will confirm that your information has been deleted. This will be in writing. You will also be informed at the same time as to why we cannot delete all or some of your personal information should this be relevant. This may be due to legal or other circumstances listed in “Retention of personal information” above.
figado Ltd. would wish to state at this point that as a private healthcare provider we do not export, sell or make available any personal information to any external organisation/s for the use or processing by that organisation in pursuance of their business. The only external organisations to which figado Ltd. will or is required to supply information is where this is necessary and essential to the provision of private medical healthcare to our patients. The sharing of your personal information will be in line with those criteria set out in the above section ‘who will we share your personal information with’
When you contact figado we will need to confirm your identity for security reasons. This is important to protect your personal information and guard against criminal activity. This identification will be carried out by a series of questions. Remember this is for your protection. Similarly when figado contacts you then you should ask any question to which we would have the answer.
If in the event that you are not satisfied or are unhappy with any of our responses or you believe that we are using or not processing your personal information in accordance with current GDPR laws or regulations then you have a right to complain. This can be done through the following organisation:-
Information Commissioner’s Office (ICO) by email casework@ico.org.uk or by telephone 0303123 1113
figado regularly reviews and updates their privacy notice. So our patients are aware of their current rights this these updates will be published on the figado Ltd. website www.marktaylor.surgery
| Why do we use your personal information | Our reasons for processing | Legitimate interests defined |
|---|---|---|
| • To manage the provision of services to you • To communicate with you • To confirm aspects of your treatments • To convey results • Confirm appointments | • Our duty both legal and professional • With your consent • Our legitimate interests • Fulfil our contract | • Keep our records • The efficiency of our business • Audits by legitimate organisations with whom we share your information |
| • To provide you with the services we offer • Provide information on our services | • Our legal duty • Fulfil our contract | • To develop future services • Improve image of the organisation • Maintaining efficiency of the business |
| • The administration of the business • Administration of patients payments • Administration of insurance payments • Respond to patient settlement queries | • Fulfil our contracts • Our legal duty • Legitimate interest | • Maintaining patient payment records • Manage patient financial relationship with their insurer |
| • The detection and avoidance of crime • Risk management • Comply with legal requirements | • Fulfil our contracts • Our legal duty • Legitimate interest | • Protection of patient interests • Protection of figado Ltd. interests • Our legal requirements |
| • To run the business in an efficient and professional way including our financial position, business capability, planning and development, communications and audit | • Our legal duty • Legitimate interests | • Complying with all our legal requirements |
